Kaeru CRM Advantage Terms and Conditions

Kaeru CRM Advantage & Advantage Plus Subscription Terms and Conditions

By subscribing to Kaeru CRM Advantage or Advantage Plus, provided by Kaeru CX, you agree to the following Terms and Conditions.

Platform Note: Kaeru CRM Advantage and Advantage Plus are built using the Go High Level platform. While Kaeru CX ensures a high-performing and reliable service, occasional downtime or service interruptions may occur due to issues on the Go High Level infrastructure, which are outside our direct control. In such cases, Kaeru CX will work diligently with Go High Level to resolve any disruptions as quickly as possible. Kaeru CX is not liable for any losses or damages resulting from such interruptions.

1. Subscription Agreement

Kaeru CRM Advantage and Advantage Plus are offered on a flexible month-to-month or annual basis. There is no long-term commitment required, and you may cancel your subscription at any time.

Free Trial: A 14-day free trial is provided upon registration. At the end of the trial, your selected monthly or annual billing plan will begin automatically unless canceled prior to the trial’s conclusion.

Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date. You will be charged at the rates in effect at the time of renewal.

Sales Tax: Subscription fees may be subject to applicable state and local sales tax based on your billing address and current tax laws.

2. Payment Terms and Billing

No Refunds: All fees paid, including subscription payments and setup fees, are non-refundable. No refunds are provided for cancellations made before the end of a billing cycle.

Late Payments: Failure to make timely payments will result in service suspension. If payment is not received within 30 days, Kaeru CX reserves the right to terminate your subscription and access.

3. Cancellation and Termination

You may cancel your subscription at any time via your account settings or by contacting support. Access will continue through the end of your current billing cycle.

If you choose to transfer your Kaeru CRM Advantage or Advantage Plus system directly to Go High Level, Kaeru CX can assist in the transition. A one-time transfer fee of up to $2,500 will apply. This fee does not include the cost of automation migration, CRM configuration, data review, or any consulting hours related to transition. Kaeru CX will not be held responsible for delays, service disruptions, or any lost or missed data resulting from the transfer process.

4. Usage and Fees

All phone, text, email, and feature-related usage beyond included services will be billed at the following standard usage rates:

  • Local Phone Number: $2.88/month
  • Toll-Free Phone Number: $5.38/month
  • Outgoing Voice Calls: $0.0325/minute
  • Incoming Voice Calls: $0.02125/minute
  • SMS (Outbound): $0.0198/message segment
  • SMS (Inbound): $0.0125/message segment
  • MMS (Outbound): $0.05/message
  • MMS (Inbound): $0.025/message
  • Call Recording: $0.00625/minute
  • Call Transcription: $0.015/minute
  • Email Sending: $1.35 per 1,000 emails
  • Email Verification: $5.00 per 1,000 verifications
  • Auto Address Completion:
    • Search: $0.01486 per request
    • Details Lookup: $0.02625 per call
  • Content AI:
    • Text Generation: $0.18 per 1,000 words
    • Image Generation: $0.12 per image
  • LC Premium Workflow: $0.02 per execution
  • Workflow AI:
    • GPT-4 Turbo: $0.09 per execution
    • GPT-3.5 Turbo: $0.045 per execution

Additional Phone Charges May Include:

  • Call Recording Storage
  • Phone Number Verification
  • Carrier Access Fees
  • Answering Machine Detection
  • Voicemail Drops

Note: All usage fees listed above are subject to change at any time due to increases in provider or carrier costs. Material changes will be communicated whenever possible.

5. Data Ownership and Privacy

Your Data: All customer data, contact lists, and communications uploaded by you remain your property. Kaeru CX will only access or use your data to deliver agreed-upon services.

Compliance: You are responsible for complying with all applicable privacy regulations, including consent for marketing communications via SMS or email.

6. Modifications to Pricing and Features

Kaeru CX may update pricing, features, or service terms. Notifications will be provided 30 days in advance where legally required.

7. Communication Compliance

You agree to follow all laws governing electronic communication, including the CAN-SPAM Act, TCPA, and any applicable state laws.

8. Limitation of Liability

Kaeru CX is not liable for indirect or consequential damages arising from use or disruption of the CRM platform. Service interruptions may occur due to third-party systems or infrastructure.

9. Support and Maintenance

Support is provided via email and in-app messaging. Your subscription includes updates for system bugs or broken workflows. Additional automation work may require a separate consulting or service agreement.

10. Usage Limits and Notification

Kaeru CRM Advantage does not limit the number of contacts stored. However, you will be notified if your account activity exceeds normal platform use or triggers system performance issues.

11. Governing Law

This agreement is governed by the laws of the state of New Jersey. Any disputes will be handled in the courts of that state.

12. Consumer Rights

Kaeru CX complies with all applicable state and federal consumer protection laws. You may be entitled to additional rights depending on your state of residence.

13. Arbitration Agreement

Any disputes will be resolved via binding arbitration, with both parties waiving rights to class action claims unless prohibited by law.

14. Chargeback Policy

Chargebacks may result in service suspension or termination. If you believe a charge is in error, contact Kaeru CX before initiating a chargeback.

Privacy Policy

Privacy Policy

Kaeru CRM Suite is committed to protecting the privacy of the data relating to our users, and their clients. We will collect, store, use and protect any personal information that you share with us. We will not share your information with anyone, except as described in this Privacy Policy.

Throughout this Privacy Policy, we will refer to our website, applications delivered via the web, and other related services collectively as the “Service.”

This Privacy Policy does not apply to information we collect by other means than your use of the Service (including offline) or from other sources. When you sign up for Kaeru CRM Suite and use the Service you agree to accept this Privacy Policy.

We reserve the right to change this policy at any time, and if we do so, we will post changes and updates to this page. Please refer to this policy periodically to inform yourself if changes have been made.

We collect certain information through our website, located at Kaeru CRM Suite (our “Website”). This page (this “Privacy Policy”) lays out our policies and procedures surrounding the collection and handling of any such information that identifies an individual user or that could be used to contact or locate him or her (“Personally Identifiable Information” or “PII”).

Information We May Collect

We collect the following Personally Identifiable Information from users who buy our products and services: name, email address, telephone number, address, and credit card number.

In addition, upon using the Service, individual transaction data obtained from your third-party invoicing or accounting application, (“Quickbooks,” “Xero,” “Clio” etc.) information collected via the browser, user-generated content and other information uploaded to the website by the user, in conjunction with your use of the Service may be collected. Information obtained through these means that relates to the user’s client or customer to be invoiced through Kaeru CRM Suite may at times be referred to as “Third-Party Client Information” throughout this Privacy Policy.

Additional information from or about you may also be collected in other ways, including responses to customer surveys and any communications with our customer service team.

We use “cookies” so that our Website can remember you and provide you with the information you’re most likely to need. For instance, when you return to the Website, cookies identify you and prompt the site to provide your username (not your password), so you can sign in more quickly. Cookies also allow our Website to remind you of your past usage and to suggest similar products and services. Finally, we use information gained through cookies to compile statistical information about use of our Website, such as the time users spend at the site and the pages they visit most often. Those statistics do not include PII.

Our Use of Personally Identifiable Information

We use your Personally Identifiable Information to create your account, to communicate with you about products and services you’ve purchased, to offer additional products and services, and to bill you. We also use this information to the extent necessary to enforce our Website terms of service and to prevent imminent harm to persons or property.

When you use the Service, including accepting a payment, contacting customer service or requesting technical support, in addition to many other interactions with Kaeru CRM Suite, we will apply the information that we have collected. Knowing this information allows us to verify your identity, communicate with you and enforce our agreements with you, as well as secure the best possible experience for all Kaeru CRM Suite customers by ensuring compliance with applicable US state and federal laws and our own policies. We may also use this information to improve and enhance our offerings to you.

Kaeru CRM Suite may use certain information about you without identifying you as an individual to third parties. We do this for purposes such as analyzing how the Service is used, diagnosing service or technical problems, maintaining security, and personalizing content.

Protecting Personal Information

Information that can be used to identify a person is “Personally Identifiable Information.” This does not include information that has been aggregated or made anonymous. All information is securely stored on our servers in the United States. We employ the highest in industry standards to protect Personally Identifiable Information, as well as any information provided relating to your invoiced customers.

Third-party client and customer information, provided to Kaeru CRM Suite by users, shall be considered confidential and shall not be disclosed to any third party, unless required to do so by law or subpoena or if we believe that such action is necessary to conform to the law, or comply with legal process served on us. Such information shall be utilized only for the purpose for which Kaeru CRM Suite was created, which is to facilitate the billing and collection process for electronic billing of customers and clients.

Although Kaeru CRM Suite utilizes the highest reasonable levels of data security in the industry, we cannot guarantee the security of PII or other information provided to us. By using our Website, you acknowledge and agree that we make no such guarantee, and that you use our Website at your own risk.

Sharing Personal Information

Kaeru CRM Suite will not rent or sell your Personal Information to others. We may store personal information in locations outside the direct control of Kaeru CRM Suite (for instance, on servers or databases co-located with hosting providers). Kaeru CRM Suite will share your Personal Information with a limited number of Kaeru CRM Suite partners for the explicit purpose of providing services to you. If we do this, such third parties’ use of your Personal Information will be bound by terms at least as restrictive as this Privacy Policy.

As we develop our business, we may buy or sell assets or business offerings. Customer, transaction, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, bankruptcy, mergers, or dissolution.

Except as otherwise described in this Privacy Policy, Kaeru CRM Suite will not disclose Personal Information to any third party unless required to do so by law or subpoena or if we believe that such action is necessary to:

  • Conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities.
  • Enforce our User Agreement, take precautions against liability, investigate and defend ourselves against any third-party claims or allegations, assist government enforcement agencies, or protect the security or integrity of our site.
  • Exercise or protect the rights, property, or personal safety of Kaeru CRM Suite, our customers, or others.

Compromise of Personal Information

In the event that personal information is compromised as a result of a breach of security, Kaeru CRM Suite will promptly notify those persons whose personal information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, by email, or as otherwise required by applicable law.

Kaeru CRM Suite shall not be liable for the transfer of any personal identification information resulting from loss or distribution of data, the delineation or corruption of storage media, power failures, natural phenomena, riots, acts of vandalism, sabotage, terrorism or any other event beyond Kaeru CRM Suite's control.

Your Choices About Your Information

You may, of course, decline to submit personally identifiable information through the Service, in which case Kaeru CRM Suite may not be able to provide certain services to you. You may update or correct your account information at any time by logging in to your account. You can review and correct the information about you that Kaeru CRM Suite keeps on file by contacting us as described below.

Information Relating to Minors

Kaeru CRM Suite does not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register with our Service. If you are under 18, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 18 is allowed to provide any personal information to or on Kaeru CRM Suite. In the event that we learn that we have collected personal information from a minor under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us as described below.

Links to Other Web Sites

Kaeru CRM Suite is not responsible for the practices employed by websites linked to or from our website, nor the information or content contained therein. Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

Notification Procedures

It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on our website, as determined by Kaeru CRM Suite in its sole discretion. We reserve the right to determine the form and means of providing notifications to you.

Changes to Our Privacy Policy

If we change our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.

Contact

Please contact us with any questions or concerns regarding our policy.

Customer Support Team: [email protected]